FAQ's
Our products
What is the difference between stabilized and dried products?
In contrast to dried products, stabilized plants are subjected to an ecological protection treatment to keep them smooth, fresh and natural looking.
If you want to know more about it, you can find all product information in the articles about stabilized flowers and foliage, stabilized mosses and lichens and dried flowers.
How can stabilized and dried plants be used?
Our products are intended exclusively for indoor usage. They are available in the form of bundles for hanging, bouquets, flower boxes as well as decorative articles and accessories for events.
At low temperatures and high humidity, the preserved plants may release a few drops of stabilizing liquid.The stabilizing liquid consists of vegetable glycerin and food coloring and is non-toxic.
To prevent color transfer, we recommend not to place the preserved plants in contact with porous materials
Do stabilized and dried plants need a special care?
These plants are absolutely easy to care, no watering, no reporting, no cut required.
We estimate that our stabilized and dried flowers and foliage will last 2 to 3 years and our stabilized mosses and lichens 5 to 10 years.
For a long keeping period of our plants we recommend:
. to handle them carefully
. do not place it in full sunlight or under the air conditioning system.
. not to keep them in rooms with temperatures below 12°C and over 80% humidity
. if necessary, to remove dust from them with a hair dryer (to cold, smallest air flow)
Order placement
Is there a minimum order quantity for EVERBEFLORAL?
No, there is no minimum order quantity.
Is the website only for business customers?
EVERBEFLORAL is a professional website that is also accessible to private persons.
Payment and delivery
What payment options does EVERBEFLORAL offer?
. with credit card (Visa, MasterCard, Maestro, American Express)
.with PayPal
. with bank transfer: to be able to proceed your order as soon as possible, a last step is requirement: NOTE Please transfer the total amount of your order to
our bank account:
AC: 078562287838
BANK SWIFT:HSBCHKHHHKH
BENEFICIARY BANK: HSBC HONGKONG
BENEFICIARY NAME: UNI ELECTRICAL CO.,LIMITED
Subject: your order number …
After receipt of payment the order will be shipped immediately and you will receive your delivery tracking number.
Without any receipt of payment within a period of 10 days from order confirmation or refusal of payment by the bank, EVERBEFLORAL reserves the right to cancel the order.
What are the shipping costs?
For international orders write us an email with information about the desired articles, the quantity, the delivery address and we will give you the estimated shipping costs.
What can I do if my parcel arrives damaged?
We recommend you to check the condition of the package and the goods before signing the delivery confirmation.
If you notice any damage to the carton or the goods, you must sign the delivery note of the deliverer with a precise, handwritten and dated reservations. We will only accept complaints that are noted on the delivery note of the carrier.
Complaints and returns
How can I complain about a delivery?
For each complaint write us immediately after receipt of the goods a Mail to everbeforal2001@gmail.com
Any request for return due to deviation from the order (missing or faulty products, error in a product) must be made in writing form and justified. Returns without prior consent from EVERBEFLORAL will not be accepted.
Complaints due to damage during transport will only be processed by EVERBEFLORAL if corresponding reservations were noted on the delivery note of the transport company.
I am a private customer, do I have a right of withdrawal?
Yes, you have a period of 14 days after receiving your order to return the goods to us for a refund if you have changed your mind. However, the goods must be returned in the original packaging, unopened. Use our contact form. The costs for the return shipment are at your expense.
Special orders that have been made for you personally according to your specific wishes will not be taken back or refunded.
For any complaint concerning deviation of the goods from the order or transport damage see the answers above(How can I complain about a delivery? and What can I do if my parcel arrives damaged?).
I am a business customer, do I have a right of withdrawal?
No, the right of withdrawal does not apply to business customers.
For any complaint concerning deviation of the goods from the order or transport damage see the answers above (How can I complain about a delivery? and What can I do if my parcel arrives damaged?).